What to Expect
As we transition back to in-person concerts, the health and safety of our audience, musicians, and staff continues to be our top priority. We are working with our venue partners on reopening plans and continuing to monitor the evolving COVID-19 situation. We will email ticket holders before each concert to provide information about any health and safety protocols required for attendance.
This Season, our concert lineup will be released in three parts — Fall, Winter, and Spring. We will start the Fall at limited capacity with physical distancing in place. Seating is available in groups of 1 to 4. Concerts will be about one hour long with no intermission. If we increase capacity as the Season progresses, we will notify the public through our newsletter and on our website. To receive weekly updates, register here.
If you or any member of your group is feeling unwell, please stay home. We will provide a full refund or exchange for any ticket cancelled prior to the concert — no questions asked. Please notify us at least two hours before the concert starts by calling 403.571.0849.
To ensure the highest level of safety, at this time we have reduced our venue capacity to one-third. We have created a physically distanced seat map with seats in groups of 1 to 4 tickets. All tickets within a group must be purchased together.
At this time, for the protection of our patrons and staff, face coverings will continue to be required. Patrons must wear a suitable face mask over their nose, mouth, and chin, and wear it continuously while in the venue.
A face shield only meets the definition of a face covering if it fully covers the mouth, nose, and chin. Face shields that do not fully wrap around the face and chin do not qualify in lieu of a mask as they are not effective in limiting the spread of infectious respiratory droplets.
Please note that physical tickets will no longer be mailed to you — you will receive an email with your digital tickets attached after you complete the order. You can show your ticket on your mobile phone at the door or print it at home in advance and bring it with you to the concert.
Building Ventilation + Sanitation
Arts Commons, home to the Jack Singer Concert Hall, has implemented a hospital grade Ultraviolet Germicidal Irradiation (UVGI) solution in the building. This technology provides effective air sterilization through ultraviolet germicidal lights that produce short wavelength light that destroys the genetic material in the nucleus of cells of microorganisms such as bacteria, viruses, and molds. Their UVGI system is installed in the ducts of the building’s heating, ventilating, and air conditioning systems and irradiates the small airborne particles containing microorganisms as the air flows through the return air ducts in the spaces. Treating the air at these locations also ensures that air exhausted from the building is also sterilized.
High traffic areas, frequently touched surfaces, and restrooms will be cleaned before, during, and after every event and hand sanitizer is available in multiple locations.