Health + Safety

Vaccine Policy

To ensure the health and safety of our audience members, employees, musicians, and volunteers, we require proof of vaccination for those 12 and older to attend our concerts. Effective 15 November 2021, under Alberta Health Services regulations, the only acceptable proof is an Alberta vaccine record with a QR code, a Canadian Armed Forces vaccine record, or a First Nations immunization record. Vaccine records with the QR code can be downloaded at Visitors can show their QR code on their mobile device, or print their QR code at home or at the public library. Those who cannot be vaccinated due to a medical exemption or sincerely held religious belief must provide a negative, privately paid for COVID-19 test taken within 72 hours before attending a performance.

We implemented our vaccine policy in September 2021 with Arts Commons and its other Resident Companies — Alberta Theatre Projects, Arts Commons Presents, Downstage, One Yellow Rabbit, and Theatre Calgary — to prioritize the health and safety of our community. It joins the other precautions we already have in place for our concerts: limited audience capacity, mandatory masking, and seating in pre-determined ‘bubbles.’

We previously implemented a vaccine policy for staff, musicians, volunteers, and contractors.

For more information, please visit

What to Expect

Following a safe and successful transition back to in-person concerts in Fall 2021, the health and safety of our audience, musicians, and staff remains our top priority. We continue to monitor the evolving COVID-19 situation and are gradually increasing our capacity to approximately one-half of the Jack Singer Concert Hall starting in January 2022. If we increase capacity as the Season progresses, we will notify the public through our newsletter and on our website. We will email ticket holders before each concert to provide information about health and safety protocols required for attendance.

This Season, our concert lineup will be released in three parts — Fall, Winter, and Spring. Our Winter concerts are on sale now, and our Spring concerts will be announced in February 2022. To receive weekly updates, register here.

If you or any member of your group is feeling unwell, please stay home. We will provide a full refund or exchange for any ticket cancelled prior to the concert — no questions asked. Please notify us at least two hours before the concert starts by calling 403.571.0849.


To ensure the highest level of safety, we have reduced our venue capacity to approximately one-half for our Winter concerts. We have created a seat map with ‘bubbles’ in groups of 1 to 4 tickets. All tickets within a group must be purchased together.


At this time, for the protection of our audience, musicians, staff, and volunteers, face coverings are required throughout Arts Commons, including the Jack Singer Concert Hall and Lobby. Patrons must wear a suitable face mask over their nose, mouth, and chin, at all times unless actively drinking. All our performers also wear masks whenever possible.

A face shield only meets the definition of a face covering if it fully covers the mouth, nose, and chin. Face shields that do not fully wrap around the face and chin do not qualify in lieu of a mask as they are not effective in limiting the spread of infectious respiratory droplets.


Please note that physical tickets will no longer be mailed to you — you will receive an email with your digital tickets attached after you complete the order. You can show your ticket on your mobile phone at the door or print it at home in advance and bring it with you to the concert.

Building Ventilation + Sanitation

Arts Commons, home to the Jack Singer Concert Hall, has implemented a hospital grade Ultraviolet Germicidal Irradiation (UVGI) solution in the building. This technology provides effective air sterilization through ultraviolet germicidal lights that produce short wavelength light that destroys the genetic material in the nucleus of cells of microorganisms such as bacteria, viruses, and molds. Their UVGI system is installed in the ducts of the building’s heating, ventilating, and air conditioning systems and irradiates the small airborne particles containing microorganisms as the air flows through the return air ducts in the spaces. Treating the air at these locations also ensures that air exhausted from the building is also sterilized.

High traffic areas, frequently touched surfaces, and restrooms will be cleaned before, during, and after every event and hand sanitizer is available in multiple locations.

Watch our Health + Safety Video