Ticket Policies

Ticket Policies

Purchase Assurance

Book your single tickets or subscription with confidence knowing that we have a variety of options available if you are unable to attend.


  • If you are sick, not comfortable attending a concert, or simply have a change in plans, our team is happy to exchange your tickets for another performance or put the value of the tickets into a credit on your account for future use. Credit must be used within two calendar years. Credit cannot be used for concerts at the Jubilee Auditorium or for Salute to Vienna (including gift vouchers).

  • All ticket exchanges and account credits must be completed before the concert begins. Please call us or email us with the details.

  • Some concert sales are final and not eligible for exchange. 

  • All sales are final for Salute to Vienna and Yo-Yo Ma in Concert.


  • Exchanges/transfers for Calgary Philharmonic Orchestra concerts held at the Jubilee Auditorium must be done through Ticketmaster.ca (855.985.5000) and their Fan-to-Fan Resale Option.

  • Tickets purchased through Ticketmaster will be subject to their additional taxes and fees.

  • Venue policies for the Jubilee Auditorium can be found here.


  • Have tickets you can’t use? Our unique partnership with Kids Up Front Calgary puts unused tickets in the hands of deserving kids and their families to give them the opportunity for an unforgettable experience together. To turn your ticket into a gift, please email [email protected] or call 403.444.4318.


  • Ticket prices are subject to change based on availability
  • All programs and artists are subject to change without notice
  • Ticket price definitions:

    •  Seniors – 65 and older

    • Students – 13 and older (applies to ages 3+ when kids pricing unavailable)

    • Kids – 12 and under

  • Refunds will not be issued due to repertoire, program and/or artist changes

  • Ticket prices are subject to change based on availability

  • All prices listed in Canadian dollars

  • GST included

  • Tickets not purchased as part of a package are subject to a $6/ticket venue fee.

Venue Policies

  • Ticketholder agrees to comply with any public health measures required by Alberta Health Services, the City of Calgary, Arts Commons, or the Calgary Philharmonic

  • Ticketholder agrees to assume all risks associated with attending and participating in the events to which this ticket relates

  • Ticketholder must comply with the rules of the premises and the law

  • Alcohol and/or illegal drugs may not be brought into the premises

  • Ticketholder consents to a reasonable search to ensure compliance

  • Management reserves the right to refuse admission/expel any person whose presence or conduct is deemed objectionable by management. Ticketholder shall have no claim against management including for the ticket price

  • Latecomers will not be seated until a break in the performance

  • Ticketholder understands that they may be photographed and agree to allow their photo, video, or film likeness to be used for any legitimate purpose by the ticket issuer, the event sponsor, or facility owner