Purchase Policies + Ticket Exchanges


Due to the COVID-19 pandemic, our 2020/2021 Season has been cancelled. Our Box Offices are closed, but our sales team is working remotely to meet your needs.

For all cancelled concerts up to and including June 2021, ticket holders have the following options:

 1. Donation. Many of you have expressed your support and asked what you can do for us. Thank you. If you’re able, one way to help is to turn your ticket into a donation to the Calgary Philharmonic Orchestra. We are committed to issuing charitable receipts by 31 December 2020 and will make every effort to do so before that date.

2. Credit. If you would like to apply the value of your tickets to a subscription or concert for our upcoming Season, you can receive a credit that will be available for use once can welcome you back to the concert hall.

3. Refund. We understand that many people are experiencing financial hardship. You can receive a refund to your original method of payment for tickets to any cancelled performance up to and including June 2021.

For subscribers who purchased tickets to any scheduled Calgary Philharmonic concerts from September 2020 to June 2021, we will return the full value of those tickets through your choice of a refund or a credit to your account. Please contact us at [email protected] or at 403.571.0849 if you have any questions or need assistance. For those with tickets to Harry Potter and the Prisoner of Azkaban in Concert and/or Star Wars: A New Hope in Concert, which were originally postponed, those performances have now been cancelled and you will receive an email from Ticketmaster outlining the automatic refund process.

We know that these are uncertain and difficult times for everyone, both emotionally and financially — our sales team is happy to work with you to find a solution that meets your needs.  We will continue to update this information as the situation evolves. For news, details about online projects, and more, you can also subscribe to our newsletter. Thank you for your continued support and patience.

We have one of the most flexible and convenient ticket exchange policies in Calgary:
  • All ticket exchanges must be completed a minimum of 48 hours in advance of the performance and a new performance must be selected at the time of exchange.
  • Exchanges are subject to a $8 per ticket fee OR the difference in the value of the ticket(s) for the performance you are exchanging into (FREE for subscribers)
  • Please note that exchanges made into a lower price level will not receive a refund or credit for the difference.
  • Some concert sales are final and not eligible for exchange. Exchange exception list is subject to change.
  • COVID-19 Refunds – If you are sick, have symptoms, are in isolation/quarantine or are a close contact/caregiver of someone who is sick, has symptoms, or is in isolation/quarantine, refunds will be granted.
  • Exchanges/transfers for Calgary Philharmonic Orchestra concerts held at the Jubilee Auditorium must be done through Ticketmaster.ca (855-985-5000)and their Fan-to-Fan Resale Option.
  • Tickets purchased through Ticketmaster will be subject to their additional taxes and fees.
  • All programs and artists are subject to change without notice.
  • Refunds will not be given due to repertoire, program and/or artist changes.
  • Ticket prices are subject to change based on availability.
  • Ticket reprints are $5 per occurrence (FREE for Subscribers).
  • Lost or stolen gift cards cannot be replaced due to their cash value.
  • All prices listed in Canadian Dollars
  • GST included
  • Ticketholder agrees to assume all risks associated with attending and participating in the events to which this ticket relates.
  • Ticketholder must comply with the rules of the premises and the law.
  • Alcohol, illegal drugs, cameras/recording devices may not be brought into the premises.
  • Ticketholder consents to a reasonable search to ensure compliance.
  • Management reserves the right to refuse admission/expel any person whose presence or conduct is deemed objectionable by management. Ticketholder shall have no claim against management including for the ticket price.
  • Latecomers will not be seated until a performance break.
  • Ticketholder understands that they may be photographed and agree to allow their photo, video, or film likeness to be used for any legitimate purpose by the ticket issuer, the event sponsor or facility owner.