Ticket Policies

Due to the COVID-19 pandemic, our Box Offices are closed, but our sales team is working remotely to meet your needs.


We have one of the most flexible and convenient ticket exchange policies in Calgary:

  • If you are sick, in isolation, or not comfortable attending a concert, you can receive an account credit, or exchange into another concert, no questions asked.
  • All ticket exchanges and account credits must be completed before the concert begins and a new performance must be selected at the time of exchange.
  • Some concert sales are final and not eligible for exchange. Exchange exception list is subject to change.
  • Exchanges/transfers for Calgary Philharmonic Orchestra concerts held at the Jubilee Auditorium must be done through Ticketmaster.ca (855-985-5000) and their Fan-to-Fan Resale Option.
  • Tickets purchased through Ticketmaster will be subject to their additional taxes and fees.


  • All programs and artists are subject to change without notice
  • Ticket price definitions:
    • Seniors – 65 and older
    • Students – 13 and older (applies to ages 3+ when kids pricing unavailable)
    • Kids – 12 and under
  • Refunds will not be given due to repertoire, program and/or artist changes
  • Ticket prices are subject to change based on availability.
  • Ticket reprints are no longer available — we will resend your e-tickets
  • All prices listed in Canadian dollars
  • GST included


  • Ticketholder agrees to comply with any public health measures required by Alberta Health Services, the City of Calgary, and/or Arts Commons.
  • Ticketholder agrees to assume all risks associated with attending and participating in the events to which this ticket relates.
  • Ticketholder must comply with the rules of the premises and the law.
  • Alcohol, illegal drugs, and recording devices may not be brought into the premises.
  • Ticketholder consents to a reasonable search to ensure compliance.
  • Management reserves the right to refuse admission/expel any person whose presence or conduct is deemed objectionable by management. Ticketholder shall have no claim against management including for the ticket price.
  • Latecomers will not be seated until a break in the performance.
  • Ticketholder understands that they may be photographed and agree to allow their photo, video, or film likeness to be used for any legitimate purpose by the ticket issuer, the event sponsor, or facility owner.