FAQ

FREQUENTLY ASKED QUESTIONS

Tickets can be ordered online, over the phone, or in person at one of our Box Office locations. You can choose to receive them electronically, to have them mailed or couriered, to pick them up in advance at our office during business hours, or get them at the Jack Singer Concert Hall when you arrive for the performance.

The C-Train is located one block from the Jack Singer Concert Hall, there are bike racks out front, and there is plenty of public parking in the area. Underground parking is available at Arts Commons and the nearby Civic Plaza Parkade and Telus Convention Centre Parkade. More information and rates can be found at Getting Here and Calgary Parking Authority.

Whatever you want! At the Calgary Philharmonic there is no formal dress code. We want you to feel happy and relaxed so you can enjoy the performance. Most people wear business-casual attire, but you will see everything from jeans to cocktail wear. Dress in your own style and what makes you most comfortable.

We realize that even the best laid plans can go sideways. Ushers do their best to seat latecomers at appropriate breaks in the performance, but in some cases, this may not be possible until the completion of an entire piece. We don’t want you to miss anything, so you can listen to the music and watch the performance on screens in the lobby.

This is the most common question! Traditionally in classical music culture, audiences hold their applause until the end of an entire piece (there can be multiple movements, with short breaks between them, in one piece). This is intended to respect the performers’ focus and the flow of the music. You’ll know when a piece is truly finished by watching the conductor, who will usually lower their arms completely and turn to face the audience. But if you do happen to clap before the piece is finished, that’s okay! The musicians will be pleased to know you’re enjoying the performance.

Yes! Alcoholic and non-alcoholic drinks are permitted in the Jack Singer Concert Hall, with the exception of the occasional Family Special. Many people arrive early to enjoy a pre-concert drink in the lobby or take in a pre-concert chat before the performance. You can also avoid the bar lineups at intermission by pre-ordering your drinks at the lobby bar before the concert — they’ll be ready for you at intermission.

Concert length varies, but a typical evening performance starting at 7:30PM is about two hours, including a 20-minute intermission. Our Late Night concerts start with happy hour drinks and entertainment in the lobby at 8PM, followed by a one-hour concert at 9PM with no intermission. Symphony Sundays for Kids, held on select Sunday afternoons, start with an Instrument Discovery Zoo at 2PM, followed by a one-hour family-friendly concert at 3PM with no intermission.

One of the joys of a live concert is the ability to sit back and experience the music without distractions, but we also know you don’t want to miss an important message from the babysitter. If you leave you mobile device on, we simply ask that you turn off the sound and turn down the brightness so it’s not distracting, and take care to be considerate of your neighbours.

We’re happy when people want to share their experience at a Calgary Philharmonic performance. For most concerts, you can take a quick photo or a short video for social media, but please be considerate of your neighbours and remember that you cannot use a flash — as you can imagine, it interferes with the musician’s ability to see their music.

We offer ticket reprints for $5 per occurrence. Subscribers receive free ticket reprints. Unfortunately, lost ticket vouchers cannot be replaced due to their cash value.

We have one of the most flexible and convenient ticket exchange policies in Calgary, and we’ll be happy to help you choose another concert that works with your schedule. We are not able to offer refunds on ticket purchases unless the concert is cancelled. For more information, please see our Ticket Policies.

The Calgary Philharmonic is made up of 66 full-time musicians, and depending on the concert, you may see some extra musicians onstage as well. Every musician must go through a rigorous audition process to win their seat in the Orchestra, so you’re seeing the best of the best. You can read more about them on our Meet the Orchestra page.

The concertmaster leads the first violin section, tunes the orchestra, and often plays solos. They are the bridge between the conductor and the musicians, and may even take on the role of conductor by leading the Orchestra if the music requires. The Calgary Philharmonic’s concertmaster is Diana Cohen.

Philharmonic means ‘loving harmony’ and symphony means ‘sounding together.’ Historically, the words reflected slight differences, but today they’re considered to be interchangeable. 

The Jack Singer Concert Hall has excellent acoustics, so every seat is a good seat. If we have a guest artist like a pianist, some people like to sit up close on the left side, so they have a better view of their hands, while others like to sit on the right side, so they have a better view of their face. Some people prefer the sound from further back and/or higher up, where they also have a view of the entire orchestra. 

The Orchestra setup may be different than what you’re used to because Maestro Rune Bergmann prefers to use the European String Setup, while previous music directors favoured the North American String Setup. Orchestra setup depends on personal preference and varies between conductors — Maestro Bergmann likes it this way because he feels it provides the best sound in the Jack Singer Concert Hall. Soloists typically stand at the front, just to the side of the conductor.

No, we don’t own the Jack Singer Concert Hall. It is owned by Arts Commons, our landlord. Like Theatre Calgary, ATP, and One Yellow Rabbit, the Calgary Philharmonic is a Resident Company of Arts Commons. While we hold the majority of our concerts here, we do not own or operate the space.

Ticket sales don’t fully cover the costs of running an Orchestra. Hiring musicians, obtaining music scores and proper licenses, renting the hall, and bringing in guest artists are just some of the big expenses required. We rely on grants and donations to keep the lights on and the music playing. We are a registered charity, and you can donate here.

There are a number of ways to get affordable tickets. Regular tickets start as low as $25 for adults and $15 for children 12 or under. If you’re age 13 to 29, you can register for our free CPossibilities program, which offers $15 tickets to several performances through the Season. We also have Open Rehearsals, special group rates, or you can try your luck for $25 rush seats at the door before the performance.

To be a subscriber, you need to buy tickets to four or more Calgary Phil concerts. You can choose to subscribe to a Curated Series featuring the music you want to hear — from classical, to pops, to family-friendly concerts — or you can Compose Your Own selection by choosing the concerts you want, when you want them. Being a subscriber gets you Season-long discounts, free reprints, priority seating, a Subscriber Rewards Card offering perks at local businesses, and more. Visit our Subscribers page to learn more.

Yes, we love feedback! Whether it’s a question, comment, or concern, if you have something you’d like us to play, or if you just want to say hi, send a message to info@calgaryphil.com.

Yes, kids are always welcome at our performances and can get a $15 ticket to most concerts when purchased with a second ticket at regular price. We always recommend finding seats with an escape route so you can leave quickly if needed, and you may be asked to step into the lobby if your child is disrupting other patrons (you can still watch and hear the performance in the lobby on the screens!) Children under the age of 2 can come free of charge and stay in your lap as you enjoy the concert.