FAQ

Virtual Concert FAQ

Our virtual concerts are free to watch, but first you have to register at calgaryphil.com/virtual-concerts.

You can view the concert on any device, including smartphone, tablet, laptop, desktop computer, or a television connected to the internet. Ensure your device is fully charged, powered on or plugged-in, and double check your sound is on.

Just before the performance begins, and using your selected viewing device:

  1. Open the PDF e-tickets attached to your email.
  2. Click the link on your PDF, or enter the URL in the search/address bar or of your internet browser. The concert viewing page will open.
  3. Copy or type your Unique Access Code (the code is case sensitive) into the password box and press play.
  4. Each performance will start at 7:30PM on the date of the premiere. Enjoy the music!

The video will be available starting at 7:30PM on the day of the concert premiere, and then will remain available for 30 days. If your video doesn’t start right at 7:30PM, you may need to refresh your web browser or click the link again — don’t worry, the concert will start from the beginning when you hit play, so even if you’re late, you won’t miss anything.

For the optimal listening experience, we recommend listening through high-quality headphones or stream through your home stereo. Our video was captured in High Definition (1080p) and will look great on any screen you choose — to watch the concert in full-screen mode, click the four areas in the bottom right-hand corner of the video to maximize your screen.

Here are some articles we think you might find helpful for setup:

These concerts are about 60 minutes, although each performance will be different.

Don’t worry! The video will be available for 30 days starting at 7:30PM on the day of the concert premiere. You can watch the performance as many times as you’d like using your concert link and access code. After 30 days, the video will no longer be available.

Yes, you can register at calgaryphil.com/virtual-concerts anytime within 30 days of the concert premiere.

It’s easy! You can register online at calgaryphil.com/virtual-concerts. First, choose the concert you want to watch and follow the prompts. You can continue to select other upcoming concerts, one at a time, by clicking the titles in the basket. Then click the Checkout button and enter your email.

If you have an account with us, you’ll be asked for your password (if you can’t remember it, just click Forgotten Password? and we’ll email you a link to reset it). If you don’t have an existing account, you can provide your name and a password to create one.

At this stage, you can choose to set a password, or continue without setting a password. Once you’ve confirmed your order, check your email. You should receive an order confirmation followed by an email with your e-tickets attached as a PDF. Your e-ticket has the link and the Unique Access Code you’ll need to watch the concert.

If you have any problems registering, please contact us at info@calgaryphil.com and we’re happy to help. We’re also available by phone on weekdays from 9AM to 5PM and concert days from 6PM to 8PM at 403.571.0849.

If you’re watching together on one device, you only need to register one person.

Yes, if you prefer to register by phone, you can call our Box Office at 403.571.0849 (Monday to Friday 9AM to 5PM and concert days from 6PM to 8PM) and our sales team will be happy to help you. You’ll need to provide an email address so they can send you an e-ticket, which will include the link for the concert and the Unique Access Code you need to watch it.

You do need to register for each concert you want to watch because every concert will have its own concert link and Unique Access Code.

Yes, absolutely! You can register for as many virtual concerts as you want. During the registration process, once you’ve selected the number of tickets you want for an individual concert, a list of the other available concerts will be visible — simply click the title of the next concert you want to watch, then repeat the process until they’re all in your basket. You will receive a separate e-ticket with a different link and Unique Access Code for each concert. Keep in mind that the performances will be available for 30 days starting at the listed date and time of the premiere.

Check your email junk and/or spam folder. If it’s not there, login to your account at calgaryphil.com/account. Under Details, click the e-tickets link and from there you can download the ticket for the concert link and Unique Access Code.

If you’re still having problems, contact us at info@calgaryphil.com and we’re happy to help. We’re also available by phone on weekdays from 9AM to 5PM and concert days from 6PM to 8PM at 403.571.0849.

These concerts are part of our new fall series running from October to December 2020 and were specifically created to provide an online viewing experience during this period when we aren’t able to have a live audience in our concert hall. The performances will premiere online, and then they will be available to view on our website for 30 days. The concerts on our All Access page are from our archive of live-stream recordings in previous seasons.

For the health and safety of our musicians, staff, and the public, we are carefully following the COVID-19 guidelines set out by Alberta Health Services. At this time indoor gatherings of more than 50 people are not allowed, and provincial and municipal protocols require everyone to physically distance and wear masks. We have 66 full-time musicians in our Orchestra, and live concerts also involve several people behind the scenes to monitor the sound, move equipment, assist the artists, etc. As a result, it is not feasible to invite a live audience into the concert hall at this time.

Although you only see our musicians onscreen during the performance, we also have a small production crew and a few camera operators who help make sure the concert and the video recording process runs smoothly. Everybody wears masks to help protect each other and to comply with city bylaws. In concerts involving wind and brass instruments, some musicians will remove their masks when it’s time to play.

Live Concert FAQ

Tickets can be ordered online, over the phone, or in person at one of our Box Office locations. You can choose to receive them electronically, to have them mailed or couriered, to pick them up in advance at our office during business hours, or get them at the Jack Singer Concert Hall when you arrive for the performance.

The C-Train is located one block from the Jack Singer Concert Hall, there are bike racks out front, and there is plenty of public parking in the area. Underground parking is available at Arts Commons and the nearby Civic Plaza Parkade and Telus Convention Centre Parkade. More information and rates can be found at Getting Here and Calgary Parking Authority.

Whatever you want! At the Calgary Philharmonic there is no formal dress code. We want you to feel happy and relaxed so you can enjoy the performance. Most people wear business-casual attire, but you will see everything from jeans to cocktail wear. Dress in your own style and what makes you most comfortable.

We realize that even the best laid plans can go sideways. Ushers do their best to seat latecomers at appropriate breaks in the performance, but in some cases, this may not be possible until the completion of an entire piece. We don’t want you to miss anything, so you can listen to the music and watch the performance on screens in the lobby.

This is the most common question! Traditionally in classical music culture, audiences hold their applause until the end of an entire piece (there can be multiple movements, with short breaks between them, in one piece). This is intended to respect the performers’ focus and the flow of the music. You’ll know when a piece is truly finished by watching the conductor, who will usually lower their arms completely and turn to face the audience. But if you do happen to clap before the piece is finished, that’s okay! The musicians will be pleased to know you’re enjoying the performance.

Yes! Alcoholic and non-alcoholic drinks are permitted in the Jack Singer Concert Hall, with the exception of the occasional Family Special. Many people arrive early to enjoy a pre-concert drink in the lobby or take in a pre-concert chat before the performance. You can also avoid the bar lineups at intermission by pre-ordering your drinks at the lobby bar before the concert — they’ll be ready for you at intermission.

Concert length varies, but a typical evening performance starting at 7:30PM is about two hours, including a 20-minute intermission. Our Late Night concerts start with happy hour drinks and entertainment in the lobby at 8PM, followed by a one-hour concert at 9PM with no intermission. Symphony Sundays for Kids, held on select Sunday afternoons, start with an Instrument Discovery Zoo at 2PM, followed by a one-hour family-friendly concert at 3PM with no intermission.

One of the joys of a live concert is the ability to sit back and experience the music without distractions, but we also know you don’t want to miss an important message from the babysitter. If you leave you mobile device on, we simply ask that you turn off the sound and turn down the brightness so it’s not distracting, and take care to be considerate of your neighbours.

We’re happy when people want to share their experience at a Calgary Philharmonic performance. For most concerts, you can take a quick photo or a short video for social media, but please be considerate of your neighbours and remember that you cannot use a flash — as you can imagine, it interferes with the musician’s ability to see their music.

We offer ticket reprints for $5 per occurrence. Subscribers receive free ticket reprints. Unfortunately, lost ticket vouchers cannot be replaced due to their cash value.

We have one of the most flexible and convenient ticket exchange policies in Calgary, and we’ll be happy to help you choose another concert that works with your schedule. We are not able to offer refunds on ticket purchases unless the concert is cancelled. For more information, please see our Ticket Policies.

The Calgary Philharmonic is made up of 66 full-time musicians, and depending on the concert, you may see some extra musicians onstage as well. Every musician must go through a rigorous audition process to win their seat in the Orchestra, so you’re seeing the best of the best. You can read more about them on our Meet the Orchestra page.

The concertmaster leads the first violin section, tunes the orchestra, and often plays solos. They are the bridge between the conductor and the musicians, and may even take on the role of conductor by leading the Orchestra if the music requires. The Calgary Philharmonic’s concertmaster is Diana Cohen.

Philharmonic means ‘loving harmony’ and symphony means ‘sounding together.’ Historically, the words reflected slight differences, but today they’re considered to be interchangeable. 

The Jack Singer Concert Hall has excellent acoustics, so every seat is a good seat. If we have a guest artist like a pianist, some people like to sit up close on the left side, so they have a better view of their hands, while others like to sit on the right side, so they have a better view of their face. Some people prefer the sound from further back and/or higher up, where they also have a view of the entire orchestra. 

The Orchestra setup may be different than what you’re used to because Maestro Rune Bergmann prefers to use the European String Setup, while previous music directors favoured the North American String Setup. Orchestra setup depends on personal preference and varies between conductors — Maestro Bergmann likes it this way because he feels it provides the best sound in the Jack Singer Concert Hall. Soloists typically stand at the front, just to the side of the conductor.

No, we don’t own the Jack Singer Concert Hall. It is owned by Arts Commons, our landlord. Like Theatre Calgary, ATP, and One Yellow Rabbit, the Calgary Philharmonic is a Resident Company of Arts Commons. While we hold the majority of our concerts here, we do not own or operate the space.

Ticket sales don’t fully cover the costs of running an Orchestra. Hiring musicians, obtaining music scores and proper licenses, renting the hall, and bringing in guest artists are just some of the big expenses required. We rely on grants and donations to keep the lights on and the music playing. We are a registered charity, and you can donate here.

There are a number of ways to get affordable tickets. Regular tickets start as low as $25 for adults and $15 for children 12 or under. If you’re age 13 to 29, you can register for our free CPossibilities program, which offers $15 tickets to several performances through the Season. We also have Open Rehearsals, special group rates, or you can try your luck for $25 rush seats at the door before the performance.

To be a subscriber, you need to buy tickets to four or more Calgary Phil concerts. You can choose to subscribe to a Curated Series featuring the music you want to hear — from classical, to pops, to family-friendly concerts — or you can Compose Your Own selection by choosing the concerts you want, when you want them. Being a subscriber gets you Season-long discounts, free reprints, priority seating, a Subscriber Rewards Card offering perks at local businesses, and more. Visit our Subscribers page to learn more.

Yes, we love feedback! Whether it’s a question, comment, or concern, if you have something you’d like us to play, or if you just want to say hi, send a message to info@calgaryphil.com.

Yes, kids are always welcome at our performances and can get a $15 ticket to most concerts when purchased with a second ticket at regular price. We always recommend finding seats with an escape route so you can leave quickly if needed, and you may be asked to step into the lobby if your child is disrupting other patrons (you can still watch and hear the performance in the lobby on the screens!) Children under the age of 2 can come free of charge and stay in your lap as you enjoy the concert.