FAQ

FAQ

Arts Commons, home to the Jack Singer Concert Hall, has implemented a hospital-grade Ultraviolet Germicidal Irradiation (UVGI) solution in the building. This technology provides effective air sterilization through ultraviolet germicidal lights that produce short wavelength light that destroys the genetic material in the nucleus of cells of microorganisms such as bacteria, viruses, and moulds. Their UVGI system is installed in the ducts of the building’s heating, ventilating, and air conditioning systems and irradiates the small airborne particles containing microorganisms as the air flows through the return air ducts in the spaces. Treating the air at these locations also ensures that the air exhausted from the building is sterilized.

While masks are no longer mandatory, they are strongly encouraged when attending Calgary Phil concerts and events.

Tickets can be ordered online or over the phone at 403.571.0849. Tickets will be sent to you electronically. You can either print them at home and bring them with you or show them on your mobile device when you arrive at the concert.  

Watch our how-to video to learn more about purchasing online:

Yes! For concerts in the Jack Singer Concert Hall (that aren’t sold out), you can visit the box office before the concert and our Sales Team will get you one of the best remaining seats in the hall. The location of rush seats changes per concert and is at the discretion of the Sales Team (no seating requests please, maximum 4 tickets per patron). Credit card payments are accepted. Box Office opens one hour before the start of the concert. Tickets are $25.

There are several parking lots in the area but leave yourself time to find a spot as they fill up fast. Underground parking is available at Arts Commons and the nearby Civic Plaza and TELUS Convention Centre parkades. If you take the CTrain, the stations are located one block from Arts Commons. Also, bike racks can be found on Stephen Avenue in front of the Jack Singer Concert Hall. More information and rates can be found at Getting Here and Calgary Parking Authority.

We realize that even the best laid plans can go sideways. Ushers do their best to seat latecomers at appropriate breaks in the performance, but in some cases, this may not be possible until the completion of an entire piece. We don’t want you to miss anything, so you can listen to the music and watch the performance on screens in the lobby.

Concert length varies, but a typical performance starting at 7:30PM is about two hours long, including a 20-minute intermission. Some concerts may not have an intermission – this is noted on the event page. Symphony Sundays for Kids concerts are held on select Sundays at 3PM and are usually one hour long with no intermission.

Yes! Accessible washrooms are available in the Jack Singer Concert Hall lobby. Please note that our water fountains are currently unavailable due to COVID-19 .

Yes! Alcoholic and non-alcoholic drinks are permitted in the concert hall, except for the occasional concert. Many people arrive early to enjoy a drink in the lobby before the performance.  

One of the joys of a live concert is the ability to sit back and experience the music without distractions, but we also know you don’t want to miss an important message. If you leave your mobile device on, we simply ask that you turn off the sound and turn down the brightness so it’s not distracting, and take care to be considerate of your neighbours.

This is the most common question! Traditionally in classical music culture, audiences hold their applause until the end of an entire piece (there can be multiple movements, with short breaks between them, in one piece). This is intended to respect the performers’ focus and the flow of the music. You’ll know when a piece is truly finished by watching the conductor, who will usually lower their arms completely and turn to face the audience. But if you do happen to clap before the piece is finished, that’s okay! The musicians will be pleased to know you’re enjoying the performance.

Whatever you want! At the Calgary Philharmonic there is no formal dress code. We want you to feel happy and relaxed so you can enjoy the performance. Most people wear business-casual attire, but you will see everything from jeans to cocktail wear. Dress in your own style and what makes you most comfortable.

We’re happy when people want to share their experience at a Calgary Philharmonic performance. For most concerts, you can take a quick photo or a short video for social media, but please be considerate of your neighbours and remember that you cannot use a flash — as you can imagine, it interferes with the musician’s ability to see their music.

E-tickets can be downloaded from your account. If you need your tickets printed for any reason, please visit the Box Office outside the concert hall on your way in.

If you are sick, not comfortable attending a concert, or simply have a change in plans, our team is happy to exchange your tickets for another performance or put the value of the tickets into a credit on your account for future use. For more information, please see our Ticket Policies.

The Calgary Philharmonic is made up of 66 full-time musicians, and depending on the concert, you may see some extra musicians onstage as well. Every musician must go through a rigorous audition process to win their seat in the Orchestra, so you’re seeing the best of the best. You can read more about them on our Meet the Orchestra page.

The concertmaster leads the first violin section, tunes the orchestra, and often plays solos. They are the bridge between the conductor and the musicians, and may even take on the role of conductor by leading the Orchestra if the music requires. The Calgary Philharmonic’s concertmaster is Diana Cohen.

Philharmonic means ‘loving harmony’ and symphony means ‘sounding together.’ Historically, the words reflected slight differences, but today they’re considered to be interchangeable. 

The Jack Singer Concert Hall has excellent acoustics, so every seat is a good seat. If we have a guest artist like a pianist, some people like to sit up close on the left side, so they have a better view of their hands, while others like to sit on the right side, so they have a better view of their face. Some people prefer the sound from further back and/or higher up, where they also have a view of the entire orchestra. 

The Orchestra setup may be different than what you’re used to because Maestro Rune Bergmann prefers to use the European String Setup, while previous music directors favoured the North American String Setup. Orchestra setup depends on personal preference and varies between conductors — Maestro Bergmann likes it this way because he feels it provides the best sound in the Jack Singer Concert Hall. Soloists typically stand at the front, just to the side of the conductor.

No, we don’t own the Jack Singer Concert Hall. It is owned by Arts Commons, our landlord. Like Theatre Calgary, ATP, and One Yellow Rabbit, the Calgary Philharmonic is a Resident Company of Arts Commons. While we hold the majority of our concerts here, we do not own or operate the space.

Ticket sales don’t fully cover the costs of running an Orchestra. Hiring musicians, obtaining music scores and proper licenses, renting the hall, and bringing in guest artists are just some of the big expenses required. We rely on grants and donations to keep the lights on and the music playing. We are a registered charity, and you can donate here.

To be a subscriber, you must buy tickets to four or more Calgary Phil concerts. You can choose to subscribe to a Curated Series featuring the music you want to hear — from classical to pops to family-friendly shows — or you can Compose Your Own selection by choosing the concerts you want when you want them. Being a subscriber gets you Season-long discounts, free reprints, priority seating, a Subscriber Rewards Program offering perks at local businesses, and more. Visit our Subscribers page to learn more.

Yes, we love feedback! Whether it’s a question, comment, or concern, if you have something you’d like us to play, or if you just want to say hi, send a message to [email protected].

Yes, kids are always welcome at our performances! For our family and children’s concerts, kids pricing is available. For our Classics and Pops concerts, you can get a $15 kids ticket when purchased with a second ticket at regular price. We always recommend finding seats with an escape route so you can leave quickly if needed, and you may be asked to step into the lobby if your child is disrupting other patrons (you can still watch and hear the performance in the lobby on the screens!) Children under the age of two can come free of charge and stay in your lap as you enjoy the concert.