Calgary Phil Media
INFORMATION ON COVID-19 AND UPCOMING CONCERTS
In accordance with the directives issued by Alberta Health Services, and effective immediately, all Calgary Philharmonic Orchestra concerts are cancelled, at least up to and including 16 May 2020. We’re closely monitoring the situation as it evolves and will provide regular updates.
Harry Potter and the Prisoner of Azkaban™ in Concert and Star Wars: A New Hope in Concert are postponed — we’ll keep you posted, so hold on to your tickets. If you require a refund for these concerts, please contact Ticketmaster directly.
For all other concerts up to and including 16 May 2020, ticket holders have the following options (if possible, please let us know your preference by 30 April 2020):
1. Donation. Many of you have expressed your support and asked what you can do for us. Thank you. If you’re able, one way to help is to donate the value of your tickets to the Calgary Philharmonic in lieu of a refund. We’re committed to issuing charitable receipts no later than 31 December 2020 and will make every effort to do so before that date.
2. Exchange. You can choose to exchange tickets for any cancelled concerts this Season to any other upcoming performance. We are waiving all upgrade and exchange fees.
3. Credit. You can request a credit for the value of your tickets. This will be honoured through to 31 October 2020.
4. Refund. You can receive a refund for tickets to any cancelled performance in the 2019/2020 Season.
To choose your option, please email our Box Office at email@example.com. We’re experiencing a high volume of calls and emails, but we’ll get back to you as soon as possible.
This is a challenging time for the Calgary Philharmonic, but we’re a strong organization and, with your support, we’ll get through it. We look forward to welcoming you back to the concert hall once everything is back to normal. In the meantime, thank you for your patience, understanding, and support.
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