FAQs

FAQs 2018-06-20T11:32:11+00:00

Tickets can be ordered online, in person, or over the phone at. You can choose to receive them electronically, have them mailed or couriered, or to pick them up from our office during the week, or at the Concert Hall when you arrive for the performance.

Most people wear business-casual attire, but the CPO has no formal dress code. We want you to feel comfortable and relaxed so you enjoy the performance. You will see everything from blue jeans to cocktail wear.

Expect the Orchestra to start right on time. During pieces, the doors to the concert hall are closed. Ushers do their best to seat latecomers at appropriate breaks. In some cases, this may not be possible until the completion of an entire work. You are still welcome to watch (and hear!) the performance on our lobby screens.

Traditionally in classical music culture, audiences wait until the end of an entire piece (there can be multiple movements in one piece) before applauding. This is a mindful practice that is intended to respect the performers’ focus and how the music flows throughout the piece. It is helpful to follow along with the programme notes, though the best way to tell when a piece is over is by watching the conductor. The conductor will typically lower their arms completely and turn to the audience to signal the piece is finished.

The C-Train is located one block from the Jack Singer Concert Hall and there are many parking lots in the area. Please leave plenty of time for parking as many of the lots are very popular. Underground parking is available at Arts Commons. Other nearby options include: Civic Plaza Parkade, Telus Convention Centre Parkade, and the open air parking lots in the 200, 300, and 400 blocks on the south side of 9 Avenue SE. More information and rates can be found at: Getting Here and Calgary Parking authority.

Alcoholic and non-alcoholic drinks are permitted in the Jack Singer Concert Hall, with the exception of the occasional Family Special.

Concert length varies, but a typical performance is approximately two hours, including a 20-minute intermission. Symphony Sundays for Kids and Rush Hour concerts are only an hour long, and do not have an intermission.

For most performances, you are welcome to take photos in the concert hall before and after the concert and during intermission. As a courtesy to the musicians and other patrons, please put your mobile devices away for the duration of the performance. Flash photography is not permitted and if used during a performance, you may be asked to leave.

During some Rush Hour concerts, photos (without flash) are allowed throughout the performance, and we encourage you to follow along on Twitter at @CPORUSH for a fun, educational, and interactive discussion.

Easy! Pre-order your drinks at the lobby bar before the concert and they’ll be ready for you at intermission.

We offer reprints for $5 per occurrence. Subscribers receive free ticket reprints. Lost ticket vouchers cannot be replaced due to their cash value.

Although we do not offer refunds on ticket purchases, we have one of the most flexible and convenient ticket exchange policies in Calgary.

  • All ticket exchanges must be completed a minimum of 48 hours in advance of the performance and a new performance must be selected at the time of exchange.
  • Exchanges are subject to a $5 per ticket fee OR the difference in value of the ticket(s) for the performance you are exchanging into (e.g. If you exchange out of your subscription Series concert into a different Series or Special, you will be charged the difference in price between your subscription ticket and the single ticket for your new performance).
  • Please note that exchanges made into a lower price level will not receive a refund or credit for the difference.
  • Exchanges for concerts at the Jubilee Auditorium can be done through the Resale option on ticketmaster.ca
  • There are no exchanges for Salute to Vienna.
  • Exchange exception list is subject to change.
  • Please note that refunds will not be given due to repertoire, program and/or artist changes. Prices are subject to availability and change.

The CPO is made up of 60-80 musicians, depending on the concert. Every musician must go through a vigorous audition process to win their seat in the Orchestra. As such, each of our musicians is the best of the best. You can read more about them here: https://calgaryphil.com/orchestrachorus/musicians/

The concertmaster leads the first violin section, tunes the orchestra, and often plays solos. They are the bridge between the conductor and the musicians, and may even take on the role of conductor if the music requires, by leading the Orchestra. The CPO’s concertmaster is Diana Cohen.

The CPO puts on 80+ concerts and special events each Season. Find a calendar here.

Where should I sit in the Concert Hall?

The Jack Singer Concert Hall seats over 1700 people. It was built with ambience and acoustics in mind, so there isn’t a bad seat in the house! Many people’s preferences vary depending on which instruments they like to watch, how close they like to be, and on their mobility (some sections are only accessible by stairs). The best seats in the house are in the Dress Circle Centre section for acoustics and viewing, but you’re sure to have a good experience wherever you sit! Look at our seatmaps for more detail.

If you’re attending with children or someone shorter, we suggest sitting in the Upper Circle Centre, Mezzanine, or on an aisle of the main floor. This will ensure their view is not obstructed by a safety railing or any seats in front of you.

Maestro Rune Bergmann prefers to use the European String Setup. Previous music directors favoured the North American String Setup.

Orchestra setup depends on personal preference and varies between conductors. Maestro Bergmann arranges the stage in such a way to give the Orchestra what he feels is the best sound in the Jack Singer Concert Hall.

Soloists typically stand at the front, just to the side of the conductor.

No, the CPO does not own the Jack Singer Concert Hall. It is owned by Arts Commons, our landlord. Like Theatre Calgary, ATP, and One Yellow Rabbit, the CPO is a Resident Company of Arts Commons. While we hold the majority of our concerts here, we do not own or operate the space.

Ticket sales do not cover the expenses of the Orchestra. Hiring musicians, obtaining music scores and proper licenses, renting the hall, and bringing in guest artists are just some of the large expenses required. We rely on grants and donations to keep the lights on and the music playing. We are a registered charity, and you can donate here.

There are a number of affordable ways to get tickets. Regular tickets start at $25. Our Cpossibilities programme is great for $15 tickets for ages 12-29. We also have student & senior open rehearsals, group rates, or you can try your luck for $25 rush seats at the door before the performance.

To be a subscriber, you need to purchase tickets to a minimum of four CPO concerts. This will get you special perks including discounts, free reprints, and priority seating. You can find out more here.

Yes, we love feedback! Whether it’s a question, comment, or concern, if you have something you’d like us to play, or if you just want to say hi, send us a message:  Info@calgaryphil.com