FAQs

FAQs 2018-04-03T16:54:34+00:00
Tickets can be printed at home (if ordered online), mailed or couriered, picked up directly from the CPO administration office during business hours (9AM to 5PM Monday to Friday), or picked up at the will-call table as early as one hour prior to the start of the performance.

At the Calgary Philharmonic Orchestra there is no formal dress-code. We want you to feel comfortable and relaxed so you enjoy the performance. Most attendees wear business-casual attire but you will ultimately see everything from blue jeans to cocktail wear. Dress in your own style and what makes you most comfortable.

When attending the Symphony, expect the Orchestra to start right on time. During pieces, the doors to the concert hall are not open. Ushers do their best to seat latecomers at appropriate breaks. In some cases, this may not be possible until the completion of an entire work.

This is one of the most common questions for new people attending an orchestra performance. Traditionally in classical music culture, audiences wait until the end of an entire piece (there can be multiple movements in one piece) before applauding. This is a mindful practice that is intended to respect the performers’ focus and how the music flows throughout the piece. The conductor typically puts his/her arms down completely and turns to the audience to signal the piece is finished. It is also helpful to follow along with the programme notes (inside this magazine on the specific concert page where you will also find guest artist biographies and repertoire).

The C-Train is located one block from the Jack Singer Concert Hall and there are many parking lots in the area. Please leave plenty of time for parking as many of the lots are very popular. Underground parking is available at Arts Commons. Other nearby options include: Civic Plaza Parkade, Telus Convention Centre Parkade, and the open air parking lots in the 200, 300, and 400 blocks on the south side of 9 Avenue SE. For details and rates for all CPO venues can be found under our Getting Here.

Alcoholic and non-alcoholic drinks are permitted in the Jack Singer Concert Hall, with the exception of the occasional Family Special.

Concert length varies, but a typical performance is approximately two hours with a 20-minute intermission. Symphony Sundays for Kids and Rush Hour concerts are shorter and do not have an intermission.

For most performances, take photos in the concert hall before and after the concert and during intermission. As a courtesy to the musicians and other patrons, please put your mobile devices away for the duration of the performance. Flash photography is not permitted and if used during a performance, you may be asked to leave.

During Rush Hour concerts only, photos (without flash) are allowed throughout the performance, and we encourage you to follow along on Twitter at @CPORUSH for a fun, educational, and interactive discussion.

Easy! Pre-order your drinks at the lobby bar before the concert and they’ll be ready for you at intermission.

We offer reprints for $5 per occurrence. Subscribers receive free ticket reprints. Lost ticket vouchers cannot be replaced due to their cash value.

Although we do not offer refunds on ticket purchases, we have one of the most flexible and convenient ticket exchange policies in Calgary.

  • All ticket exchanges must be completed a minimum of 48 hours in advance of the performance and a new performance must be selected at the time of exchange.
  • Exchanges are subject to a $5 per ticket fee OR the difference in value of the ticket(s) for the performance you are exchanging into (e.g. If you exchange out of your subscription Series concert into a different Series or Special, you will be charged the difference in price between your subscription ticket and the single ticket for your new performance).
  • Please note that exchanges made into a lower price level will not receive a refund or credit for the difference.
  • The Legend of Zelda and Salute to Vienna: there are no exchanges for this concert.
  • Exchange exception list is subject to change.
  • Please note that refunds will not be given due to repertoire, program and/or artist changes. Prices are subject to availability and change.