Policy for Jack Singer Concert Hall and All Venues EXCLUDING Jubilee Auditorium
Although we do not offer refunds on ticket purchases, we have one of the most flexible and convenient ticket exchange policies in Calgary:
- All ticket exchanges must be completed a minimum of 48 hours in advance of the performance and a new performance must be selected at the time of exchange.
- Exchanges are subject to a $5 per ticket fee OR the difference in the value of the ticket(s) for the performance you are exchanging into. (e.g. If you exchange out of your subscription Series concert into a different Series or Special you will be charged the difference in price between your subscription ticket and the single ticket for your new performance).
- Please note that exchanges made into a lower price level will not receive a refund or credit for the difference.
Salute to Vienna and An Evening with Renée Fleming: There are NO exchanges for these concerts.
- Exchange exception list is subject to change
Effective May 2019, we are no longer able to issue tax receipts for unused tickets.
Concert venue locations are noted in the brochure listing. All programs and artists are subject to change without notice.
Policy for Jubilee Auditorium
Although exchanges for concerts at the Jubilee Auditorium are not permitted, patrons now have a verified resale option on Ticketmaster.ca! Just click the Sell button on your order in My Account to start the easy step-by-step: you’ll select the tickets you want to list, set your price, and enter your payment info. For subscribers, visit Ticketsnow.com to verify your tickets and resell!
- There are no refunds, exchanges or tax receipts for Calgary Philharmonic Orchestra concerts held at the Jubilee Auditorium.
- Tickets purchased through Ticketmaster for the Jubilee Auditorium will be subject to additional taxes and fees.
Please note: Refunds will not be given due to repertoire, program and/or artist changes. Ticket prices are subject to change based on availability. Ticket reprints are $5 per occurrence (free for subscribers). Lost or stolen ticket vouchers cannot be replaced due to their cash value. Effective May 2019, we are no longer able to issue tax receipts for unused tickets.