Although we do not offer refunds on ticket purchases, we have one of the most flexible and convenient ticket exchange policies in Calgary:

Jack Singer Concert Hall

  • Exchanges can be done up to 48 hours prior to the performance. A new event in the 2019/2020 Season must be selected at the time of exchange. Some exceptions may apply*.

  • Single ticket buyers only pay an $8 exchange fee per ticket OR the difference in ticket value. Exchanges into a lower price level will not receive any refund or credit.

*No exchanges for An Evening with Itzhak Perlman or Salute to Vienna New Year’s Concert.

Southern Alberta Jubilee Auditorium

  • Exchanges for concerts at the Jubilee can only be done using the resale option through Ticketmaster.

  • Tickets purchased through Ticketmaster are subject to additional Ticketmaster taxes and fees.

  • Because Jubilee tickets are sold through Ticketmaster, CPO vouchers can not be used for concerts at Jubilee Auditorium.

Please Note: There are no refunds due to repertoire, programme, and/or artist changes. Ticket prices are subject to change based on availability. Ticket reprints are $5 per occurrence (free for subscribers).